Comfort Advisor

<p><strong>Build Trust. Deliver Solutions. Change Lives.</strong></p>
<p>At <strong>Ultimate Heating, Air &amp; Plumbing</strong>, we've spent over 20 years building a reputation for exceptional customer service, quality workmanship, and trusted home comfort solutions throughout the Treasure Valley—and we're continuing to grow.</p>
<p>We're looking for a <strong>Comfort Advisor</strong> who is passionate about helping homeowners, building lasting relationships, and providing customized HVAC solutions that improve comfort, efficiency, and peace of mind.</p>
<p>This role is critical to our success—you'll serve as a trusted advisor, educating homeowners, recommending the right solutions, and delivering an outstanding customer experience from consultation to close.</p>
<p>If you're driven, customer-focused, and motivated by unlimited earning potential, this is your opportunity to join a high-performing team.</p>
<p><strong>What You'll Get</strong></p>
<p><strong>Compensation &amp; Benefits:</strong></p>
<p><strong>Pay:</strong> $20.00 - $25.00 per hour during training</p>
<ul>
<li>Uncapped commission opportunities</li>
<li>Performance bonuses, incentives, and SPIFFs</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>401(k) with Company Match</li>
<li>Paid Time Off &amp; Paid Holidays</li>
<li>Employee Assistance Program</li>
<li>Life Insurance</li>
</ul>
<p><strong>Tools &amp; Support:</strong></p>
<ul>
<li>Company vehicle</li>
<li>Company phone and tablet</li>
<li>ServiceTitan software</li>
<li>Company-provided uniforms</li>
<li>Dedicated parts department</li>
<li>Fully stocked warehouse and field support</li>
</ul>
<p><strong>Growth &amp; Development:</strong></p>
<ul>
<li>In-house HVAC training programs</li>
<li>Sales coaching and ride-alongs</li>
<li>Leadership development opportunities</li>
<li>Nexstar Network leadership training</li>
<li>Ongoing product and sales education</li>
<li>Personal and professional development resources</li>
</ul>
<p><strong>Career Growth:</strong></p>
<ul>
<li>Senior Comfort Advisor</li>
<li>Sales Trainer</li>
<li>Sales Manager</li>
<li>Retail Sales Leadership</li>
<li>Operations Leadership</li>
</ul>
<p><strong>Team &amp; Culture:</strong></p>
<ul>
<li>Strong team environment focused on performance and accountability</li>
<li>Company events, celebrations, and holiday parties</li>
<li>Frequent team meals and recognition events</li>
<li>Professional, clean work environment</li>
<li>Year-round work and career stability</li>
<li>Collaborative marketing and leadership support</li>
</ul>
<p><strong>The Role (What You'll Own)</strong></p>
<p>This is more than selling HVAC systems—it's about helping homeowners make informed decisions that improve their comfort, safety, and quality of life.</p>
<p>You will:</p>
<ul>
<li>Conduct professional in-home comfort consultations</li>
<li>Evaluate customer needs and recommend customized HVAC solutions</li>
<li>Build trust through education, honesty, and professionalism</li>
<li>Deliver an exceptional customer experience from consultation through installation</li>
</ul>
<p><strong>Key Responsibilities</strong></p>
<p><strong>Sales &amp; Customer Experience:</strong></p>
<ul>
<li>Conduct in-home consultations to evaluate homeowners' comfort needs</li>
<li>Recommend HVAC systems, indoor air quality products, and comfort solutions</li>
<li>Present financing options and explain available programs</li>
<li>Build trust through honest recommendations and exceptional communication</li>
<li>Deliver a five-star customer experience throughout the sales process</li>
<li>Follow up with customers to ensure satisfaction and answer questions</li>
</ul>
<p><strong>Performance &amp; Accountability:</strong></p>
<ul>
<li>Achieve individual sales goals while maintaining company standards</li>
<li>Accurately prepare proposals, estimates, and sales documentation</li>
<li>Maintain organized customer records using ServiceTitan</li>
<li>Manage time effectively and maximize appointment opportunities</li>
<li>Continuously improve through coaching, training, and performance feedback</li>
</ul>
<p><strong>Standards &amp; Consistency:</strong></p>
<ul>
<li>Represent Ultimate Heating, Air &amp; Plumbing professionally at all times</li>
<li>Maintain product knowledge on HVAC systems, accessories, and financing options</li>
<li>Follow all company sales processes and procedures</li>
<li>Maintain accurate documentation and customer communication</li>
<li>Uphold company values with honesty and integrity</li>
</ul>
<p><strong>Team Collaboration:</strong></p>
<ul>
<li>Work closely with Install Managers, Service Technicians, Dispatch, and Customer Service</li>
<li>Communicate effectively with leadership and support teams</li>
<li>Assist in achieving department and company goals</li>
<li>Contribute to a positive, high-performing team culture</li>
</ul>
<p><strong>What We're Looking For</strong></p>
<ul>
<li>24+ years old with a valid driver's license and insurable driving record</li>
<li>Ability to pass a background check and pre-employment drug screen (including marijuana)</li>
<li>Previous sales experience, preferably in HVAC or home services</li>
<li>Strong communication, presentation, and relationship-building skills</li>
<li>Customer-focused with a consultative sales approach</li>
<li>Ability to manage multiple appointments and prioritize effectively</li>
<li>Self-motivated with strong organizational and time management skills</li>
<li>Comfortable using technology, tablets, and CRM software</li>
</ul>
<p><strong>Preferred Qualifications:</strong></p>
<ul>
<li>2+ years of Comfort Advisor experience</li>
<li>3+ years of HVAC industry experience</li>
<li>Experience using ServiceTitan</li>
<li>Knowledge of residential HVAC systems and indoor air quality products</li>
<li>Experience presenting financing options</li>
<li>Proven track record of meeting or exceeding sales goals</li>
</ul>
<p><strong>Important:</strong></p>
<p>This is a customer-facing sales position—professionalism, communication, and relationship-building are essential.</p>
<p>You will be expected to provide homeowners with honest recommendations, educate them on available options, and deliver an exceptional customer experience while achieving performance goals.</p>
<p>Success in this role comes from integrity, accountability, consistency, and a genuine desire to help customers.</p>
<p><strong>Experience:</strong></p>
<ul>
<li>Comfort Advisor: <strong>2+ years (Required)</strong></li>
<li>HVAC Industry: <strong>3+ years (Preferred)</strong></li>
</ul>
<p><strong>License/Certification:</strong></p>
<ul>
<li>Valid Driver's License (Required)</li>
</ul>
<p><strong>Benefits:</strong></p>
<ul>
<li>401(k)</li>
<li>401(k) Company Match</li>
<li>Medical Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Paid Holidays</li>
<li>Company Vehicle</li>
<li>Company Phone</li>
<li>Tablet/iPad</li>
<li>ServiceTitan Software</li>
<li>Employee Assistance Program</li>
<li>Professional Development Assistance</li>
<li>Nexstar Leadership Training</li>
<li>Tool Purchase Program</li>
<li>Uniform Program</li>
<li>Gas Card</li>
<li>Year-Round Work</li>
<li>Performance Bonuses</li>
<li>SPIFFs &amp; Sales Incentives</li>
</ul>
<p><strong>Work Location:</strong> In person</p>
<p>&nbsp;</p>