About this role
<div class="content-intro"><h3><strong>About Westbrook Service Company:</strong></h3>
<p><strong>Westbrook Vision<br></strong>To be a thriving company that makes a lasting impact in Central Florida for generations to come.</p>
<p><strong>Westbrook Mission<br></strong>To create an employee experience so profoundly different that it leads to changed lives and customers for life.</p></div><p><strong>Job Type</strong>: Full-time</p>
<p><strong>Schedule</strong>: Monday–Friday, day shift; occasional overtime, evenings, or weekends may be required based on business and project needs.</p>
<p><strong>Employee Benefits</strong>:</p>
<ul>
<li>Health Insurance - 87% Paid by the Company</li>
<li>Unlimited Paid Time Off (PTO)</li>
<li>Paid Holidays per year – 8</li>
<li>Paid Paternity/Maternity Leave</li>
<li>Paid Life Insurance</li>
<li>Paid Dental Premiums</li>
<li>Paid Long-Term Disability Insurance</li>
<li>401K Match – Plan Increasing up to 7½%</li>
<li>Vision insurance and Free Prescription Safety Glasses</li>
<li>Gym Membership Reimbursement</li>
<li>Fun Team building Outings (Universal, Top Golf, and Andretti)</li>
<li>AND MORE!</li>
</ul>
<p><strong>Company-Funded Education Opportunities</strong>:</p>
<ul>
<li>Manufactures’ training</li>
<li>Language – Spanish and English</li>
<li>Health and Wealth Education</li>
<li>Emotional Intelligence, Leadership and Advancement Training</li>
</ul>
<p>As our Commercial Plumbing Service Manager, you will be responsible for the successful management, profitability, and overall performance of the commercial plumbing service department.</p>
<p><strong>Key Responsibilities of the Commercial Plumbing Service Manager include</strong>:</p>
<ul>
<li>Lead the day-to-day operations and strategic direction of the commercial plumbing service department.</li>
<li>Develop plans for departmental growth while monitoring budgets, performance, and industry trends.</li>
<li>Forecast workforce needs based on schedules, seasonal demand, and business conditions.</li>
<li>Lead, coach, develop, and support commercial plumbing service team members. Oversee training, performance management, and employee development.</li>
<li>Manage departmental purchasing and ensure appropriate parts, materials, tools, and equipment are available when needed. Evaluate vendors, products, pricing, quality, and service to support efficient and profitable operations.</li>
<li>Take ownership of departmental financial performance, with a strong focus on achieving gross profit goals. </li>
<li>Drive profitable revenue by supporting sales activity and identifying opportunities to provide additional services to customers. Assist with customer needs assessments, recommendations, estimates, and closing sales.</li>
<li>Manage labor and material costs through effective staffing, productivity, purchasing, inventory, quality, and operational controls.</li>
<li>Review job costs and identify variances, opportunities, and corrective actions. Monitor accounts receivable and help ensure work is completed, invoiced, closed, and collected within required timeframes.</li>
<li>Monitor scheduling and dispatch to ensure technicians and installers are deployed effectively.</li>
<li>Work with sales personnel to ensure sold projects can be executed successfully and meet Westbrook’s quality expectations.</li>
<li>Maintain compliance with applicable licensing, permitting, regulatory, and safety requirements.</li>
</ul>
<p><strong>Qualified candidates will have</strong>:</p>
<ul>
<li>10+ years of professional trade experience, including applicable trade-specific professional certifications.</li>
<li>5+ years of supervisory experience.</li>
<li>2+ years of management experience.</li>
<li>Demonstrated ability to lead teams responsible for troubleshooting, servicing, and installing commercial plumbing systems.</li>
<li>Strong understanding of commercial plumbing operations and industry trends.</li>
<li>Ability to understand financial performance, job costing, labor costs, material costs, and gross profit.</li>
<li>Strong leadership, coaching, decision-making, and problem-solving abilities.</li>
<li>Ability to analyze information and use data to make effective business decisions.</li>
<li>Working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook.</li>
<li>High school diploma or equivalent required; college degree preferred.</li>
<li>Valid driver’s license and ability to meet applicable company driving requirements.</li>
</ul>
<p>We are both a Drug Free Workplace and Equal Opportunity Employer</p>
<p>Our employee selection process includes the following: drug testing, background check, driving record check, pre-employment assessments, and reference interviews with previous employers</p>