About this role
Customer Quotes Advisor (B2B Quotes Planning)
Manchester – Tyco Park | Full-Time | Hybrid Working 12 days/week after 6 months
Usual Hours: 8:00–17:00, Monday to Friday | Flexibility Required: Between 7:00–19:00 Monday to Sunday
Are you a confident communicator with a strategic mindset and a passion for driving revenue? Join our Customer Contact team as a Customer Quotes Advisor and play a key role in converting service opportunities into confirmed appointments that fuel our business growth.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
- Manage and update the Service Quote CRM to meet key performance targets
- Drive revenue by booking customer appointments and scheduling engineers
- Collaborate with field teams to ensure timely completion of paid works
- Use data insights to identify gaps, prioritise workloads, and unlock new revenue opportunities
What We Look For
- Strong time management and organisational skills
- Confidence in customer relationship management and strategic planning
- Ability to thrive in a fast-paced, target-driven environment
- Experience in conflict resolution and rapport building
- Sales or planning experience, ideally in field-based operations (desirable)
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.
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