CUSTOMER RELATIONSHIP MANAGER

CUSTOMER RELATIONSHIP MANAGER Position Title: Customer Relationship Manager Position Type: Direct-Hire Location: Phoenix, AZ 85015 Hours: Monday – Friday (Full-Time) Salary: $38,000 - $40,000 Plus Commission

SanTrac Technologies is a highly innovative Information Technology, VoIP and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Customer Relationship Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The right person for this position will partner and ensure the long-term success of our current customers. This position will require engaging in project management duties, delivering presentations, and attending meetings and effectively on-boarding new clients. This person will oversee driving strategic opportunities for our organization. They will be responsible for engaging current clients for cross-sell, service upgrade requests, computer hardware sales and customer service.

Skills:

• Outstanding communication skills
• Exceptional written and non-verbal communication skills
• Professional dress and appearance
• Ability to work independently and initiate action
• Excellent technical knowledge
• The capacity to work well on your own or in a team
• Reliable and self-motivated individual
• Closing skills
• Sales planning and meeting sales goals
• Selling to customers’ needs
• Market knowledge
• Presentation skills

Job Duties:

• Serve as first point of contact for customer service
• Own the onboarding process for new customers
• Create estimates, proposals, and invoices per customer request
• Follow up on service tickets to ensure customer satisfaction
• Preform presentations, webinars, and demos of new and existing services
• Generate new leads
• Corporate and SMB IT equipment proposals/Sales
• Perform quarterly business reviews (QBRs)
• Send customers monthly IT service reports
• Create relationships with IT vendors for marketing collaboration
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements
• Discovers and explores business opportunities
• Estimates customers’ needs and goals
• Closes new business deals with current customers
• Protects organization’s values by keeping information confidential
• Enhances organization’s reputation by accepting ownership for accomplishing new and different requests
• Explores opportunities to add value to job accomplishments
• Client training

Requirements:

• Bachelor of Arts in Business Administration or related field
• 2-3 years of customer relationship management experience

Benefits Offered:

• Paid holidays
• Paid Vacation
• Paid sick leave
• Workplace perks such as Free Onsite Gym
• Workers compensation
• Health Insurance Benefits
• 401K Plan (Matching): fully vested at hire
• Profit Sharing: fully vested at hire

Interested and qualified candidates, send your resume to careers@santractechnologies.com