Customer Service and Operations Specialist

Customer Service & Operations Specialist

Mr. Electric of the Twin Cities West Metro

Location: Plymouth / Western Minneapolis Suburbs, MN

Job Type: Full-Time

Pay: $18–$27 per hour, depending on experience, plus performance bonus opportunities

Schedule: Monday–Friday, daytime business hours

Work Location: Hybrid – must live within drivable distance to Plymouth, MN

Are You the Kind of Person Who Makes Everyone's Day a Little Better?

Do you genuinely enjoy talking with people? Does your positive attitude come through in your voice? Are you the kind of person who loves staying organized, solving problems, and making things happen?

If you're someone who can make a customer smile over the phone while keeping a busy service business running smoothly, we'd love to meet you!

Mr. Electric of the Twin Cities West Metro is a fast growing, locally owned, veteran- and woman-owned residential electrical service company. We're looking for an exceptional Customer Service & Operations Specialist to become a key member of our team.

This isn't just a job answering phones. You'll be the friendly voice customers remember, the person who keeps our electricians organized, and the one who helps turn customer opportunities into completed jobs. You’ll also be the key office partner of our owners!

You'll have a meaningful impact on our customers' experiences and our company's success.

What You'll Be Doing

Make Every Customer Feel Welcome

• Answer incoming customer calls with genuine enthusiasm, warmth, and professionalism.
• Make customers feel appreciated for choosing Mr. Electric.
• Listen to customers' needs, answer questions, and confidently schedule service appointments.
• Create a positive first impression that builds trust and confidence.
• Help customers feel comfortable and informed throughout their service experience.

Turn Conversations Into Booked Jobs

• Convert incoming customer inquiries into scheduled appointments.
• Follow up with customers who received estimates but haven't yet approved their electrical work.
• Build relationships, address concerns, and help customers feel confident moving forward.
• Confidently ask customers for their business without being pushy.
• Track follow-up activities and results using our customer management software.

Keep Our Electricians Moving

• Manage daily scheduling and dispatching of our electricians.
• Coordinate appointments to maximize efficiency and minimize unnecessary travel.
• Communicate scheduling updates with customers and field team members.
• Coordinate return visits, approved projects, and follow-up work.
• Help ensure our electricians have the information needed to serve customers successfully.

Manage Permits & Job Coordination

• Prepare and submit electrical permit applications to local municipalities.
• Track permits and coordinate required inspections.
• Communicate with customers, electricians to keep projects moving.
• Follow up on outstanding permits, inspections, and job requirements.
• Maintain accurate job records and ensure important details don't fall through the cracks.

Help Us Deliver an Exceptional Experience

• Keep customers informed throughout their projects.
• Coordinate job details and resolve administrative scheduling issues.
• Maintain accurate information in ServiceTitan.
• Work closely with ownership and our electrical team to continuously improve operations.
• Take pride in helping build a company customers love recommending to their friends and neighbors.

What Makes You a Great Fit?

We're looking for someone who brings the right combination of personality, initiative, and organization.

You might be our ideal candidate if you:

• Have an upbeat, cheerful, and genuinely positive outlook.
• Love interacting with people and making them feel appreciated.
• Have a friendly, enthusiastic phone presence — customers can hear your smile!
• Are comfortable asking customers to schedule appointments and approve work.
• Are exceptionally organized and attentive to details.
• Enjoy solving problems and juggling multiple priorities.
• Take ownership of responsibilities and follow through without constant reminders.
• Can stay calm, professional, and positive when things get busy.
• Are comfortable using computers and learning new software.
• Want to be part of a growing business where your contributions truly matter.

Experience We're Looking For

Required:

• At least 2 years of experience in customer service, inside sales, scheduling, dispatching, or office operations.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Confidence communicating with customers by phone, text, and email.
• Proficiency with common business software and computer systems.

Even Better If You Have:

• Experience in electrical, HVAC, plumbing, or another home service industry.
• Experience with ServiceTitan or similar scheduling software.
• Experience dispatching service technicians.
• Experience following up on estimates or converting sales opportunities.
• Familiarity with municipal permits and inspections.

You do not need to know the electrical industry to succeed here. We're willing to train the right person who brings exceptional customer service skills, a strong work ethic, and a desire to learn.

Why Join Mr. Electric?

We're building something special, and you'll be an important part of it.

We're a locally owned, veteran- and woman-owned business that believes great service starts with great people.

We care about our customers, we value and support our team, and we take pride in doing things the right way.

We live by our code of values including respect, integrity, customer focus, and having fun in the process!

When you join us, you'll enjoy:

• Competitive hourly compensation based on experience.
• Performance-based bonus opportunities.
• A consistent weekday work schedule.
• Training and support to help you succeed.
• The opportunity to work directly with company ownership.
• A collaborative, supportive and fun team environment.
• The ability to make a real difference in a growing business.
• Opportunities for increased responsibility as our company expands.

Our Customer Experience Promise

At Mr. Electric, we believe every customer should hear a smile, feel appreciated, and hang up confident they have made the right choice calling us.

We don't just answer phones. We make customers happy they called Mr. Electric.

If that sounds like the kind of experience you'd love to create every day, we want to hear from you.

Ready to Join Our Team?

Apply today with your resume and a brief note telling us:

What do you enjoy most about helping customers, and what makes you great at it?

We look forward to learning more about you!

Mr. Electric of the Twin Cities West Metro is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics. Reasonable accommodations are available in accordance with applicable law.