About this role
Immediate Employment
Full-Time Non-Exempt Position
- Pay range from $25.00 - $35.00 (DOE)
- Reporting location: Irvine, Ca
- In branch position
- Reports to the Customer Service Supervisor
About Us:
Founded in 1980 in Huntington Beach, CA, Pyro-Comm Systems has grown into one of California’s premier fire alarm and low voltage contractors. With over four decades of proven expertise, we proudly serve clients from our offices in Irvine, Carlsbad, and the San Francisco Bay Area.
We specialize in design, engineering, and installation of Fire/Life Safety, Security Intrusion, Voice & Data, CCTV, Access Control, and more. Our reputation is built on a foundation of quality, customer satisfaction, and a team of dedicated professionals—many of whom have over 20 years of service with the company.
Summary Description
The Customer Service Coordinator provides administrative and operational support in a service environment, managing customer service calls, dispatching technicians, processing invoices, and supporting field operations for fire alarm. This role ensures smooth coordination between service teams, customers, and internal departments.
Responsibilities for the Customer Service Coordinator
- Handle incoming customer calls and emails regarding service, maintenance, and inspection inquiries
- Customer and the service technicians' main point of contact
- Coordinate with construction project managers, property managers, and other vendors
- Schedule and dispatch service technicians (# of people for each labor type, time, & day)
- Requesting material for service work orders
- Creation and closing of work orders in service department system
- Attend open work order meetings to assist in scheduling return visits to sites
- Maintain service records, job files, and project documentation for multiple sites
- Track open service tickets and follow up to ensure timely completion
- Prepare, review, and process invoices accurately and promptly
- Support service supervisor with reporting, documentation, and administrative tasks
- Ensure compliance with company policies, safety procedures, and industry standards
- Good attendance and punctuality, with ability to work overtime if needed
Experience and Education
- Minimum of 2+ years of administrative, dispatching, or customer service experience in construction, fire alarm, security, ERRCS, or MDU environments.
- Professional demeanor, able to interact with others with tact and respect
- Excellent organizational, multitasking, and communication skills
- Basic Microsoft Excel and Word skills, in addition to use of Outlook
- Ability to learn quickly and adapt to different computer / software systems
- Team-oriented with a customer-first approach
- Positive Attitude
- High School Diploma or GED required
- Valid driver's license with good driving history
Benefits include:
- Medical, Dental, Vision and Life, insurance plans – employee contributions required
- Basic Life/AD&D Insurance and Long-Term Disability Insurance – covered by the employer
- Discounted AFLAC is available at the employee's expense
- 401K Retirement plan
- Vacation days, dependent on the position
- CA paid sick leave earned at the rate per CA state law requirements
- Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and the day after, Christmas Day
Ready to Join Our Team? We're looking for a Customer Service Coordinator who is passionate about helping customers and keeping operations running smoothly. If you enjoy working with people, solving problems, and being part of a supportive team, we'd love to hear from you. Join Pyro-Comm and grow your career in a company that values service, collaboration, and professional development.
Pyro-Comm Systems, Inc. Empowering Safety. Enabling Innovation.
Pyro-Comm Systems, Inc. is an equal opportunity employer. All qualified candidates will be considered regardless of race, color, religion, national origin, sex, genetic information, age, disability, or veteran status.
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