Customer Service Representative

Crest Plumbing is hiring a Customer Service Representative in Cookeville, TN. Answer customer calls, book service visits, keep the schedule full, maintain Housecall Pro records, and support field communication.

Every customer who calls Crest reaches a real person, and that person shapes everything that follows. Before any technician arrives, the customer's first impression comes through the CSR.

This role is for someone who genuinely likes helping people solve problems, stays calm when customers are stressed, books calls efficiently, and keeps the schedule moving.

Responsibilities:

• Answer inbound calls, texts, and online requests
• Explain the next step clearly and confidently
• Help customers feel that the right decision is being made
• Match true urgent calls to faster response
• Offer earlier slots to already-booked customers
• Follow up on members and unsold estimates when the schedule has room
• Maintain customer profiles and service addresses
• Monitor info@crestplumbingtn.com and route messages
• Communicate schedule changes and customer concerns promptly

Requirements:

• Warm Phone Presence: Customers should hear calm, helpful confidence right away, especially when they are stressed.
• Organization: The role requires managing appointments, notes, follow-up, and changing priorities without dropping details.
• Software Comfort: Housecall Pro experience helps, but willingness to learn field service software is enough for the right person.