Customer Service Representative

An Amazing Career Opportunity for Customer Service Representative Location: Qingdao,China Job ID: 51802 As the Customer Service Representative for the Identification Technologies (IDT) Industrial Smart Components (ISC) Business Unit, part of HID Global, you are responsible for providing comprehensive customer service support for HID China and APAC sales teams. The role primarily handles end-to-end sales operations, including Oracle system order processing, quotation arrangement, contract management, order tracking, cost monitoring and sample coordination to ensure standardized daily sales execution. It acts as a key liaison between internal production, logistics, engineering, purchasing teams and external customers, facilitating smooth order fulfillment and daily dispatch arrangement. Who are we? HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo HID Identification Technologies (IDT) HID’s Identification Technologies (IDT) business unit is part of HID Global and empowers trusted identities worldwide through smart components and supporting cloud services. We enable secure transactions, productive work environments, and frictionless travel. Our contactless and sensing technologies (RFID, NFC, BLE) address diverse industry requirements by enabling wireless data exchange, identification, collection, and management across a broad range of IoT applications. HID Industrial Smart Components (ISC) The Industrial Smart Components (ISC) Business Unit, within IDT, is a global leader in producing standard and custom passive RFID tags and labels for the industry & logistics, healthcare, animal identification, and fueling automation markets. We operate manufacturing sites in Malaysia, China, and the United States. As our Customer Service Representative , you'll support HID's success by: Provide administrative and customer service support for HID China and APAC sales teams, including quotation preparation, lead time confirmation, handling of RMA’s, product delivery planning and sample arrangement. Responsible for daily sales order processing in Oracle system on time, escalating issues related to Sales order processing in Oracle timely including (Preparing Order template according to sales requirements) and informing customers of delays Managing customer printing & encoding schemes. Maintain daily communication and regular follow-ups with existing clients to sustain stable customer relationships. Coordinate closely with internal departments including production, procurement, engineering, logistics and warehouse to track and advance sales order processing and status updates. Supporting Sales with reports for important Customers visits with background data (e.g. order history, RMA, backlog, prices, etc.) Provide detailed information to Finance to maintain and update the customer database to ensure data accuracy and completeness. Domestic freight account management, checking and monitoring of each shipping fee of OIDS SF and DeBang account. Provide VAT invoices on customer request Following up Customer’s credit limits in coordination with the Finance department. In case of payments due, ensuring shipments are not delayed by coordinating with Sales & Customers Oversee OIDS sales backlog management; issue timely alerts to sales teams and the Managing Director for backlogs exceeding 90 days. Participating in continuous improvement of ERP database Following adequate training to acquire the necessary knowledge of our products. Undertake other ad-hoc duties assigned by China Managing Director Your Experience and Background include: College degree or above, major in business and international trade. More than three years’ working experience in business coordination, sales support, order/contract processing is preferred. Good interpersonal skills and pressure resistance. Ability to Work independently and as part of a team. Ability to effectively communicate in the English language, both verbally and in writing. Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc. Familiar with operating systems, such as Windows, etc. Familiar with Oracle system is preferred. Must have a strong desire to provide an outstanding customer experience in a rapidly growing company. They are committed to enhancing customer value by delivering the most trusted, advanced and dependable RFID solutions in the market. What we can offer you: Competitive salary and rewards package Competitive benefits and annual leave offering, allowing for work-life balance A vibrant, welcoming & inclusive culture Extensive career development opportunities and resources to maximize your potential To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds Why apply? Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted. HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes. HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com . Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process. We make it easier for people to get where they want to go! On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it. When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-HIDGlobal