Customer Service Specialist (Union)

About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields – each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right fit for you! Position Location This position is on-site and located at MacDill AFB, Florida. Job Overview The Customer Service Specialist provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints. Responsibilities Essential Job Duties: Accesses databases to retrieve, record information for Service Maintenance Requests and Customer Service Inquiries. Responds to Urgent/Emergency Service Maintenance Requests and routes for action. Creates work tasks for Service Maintenance Requests. Calculates charges and processing billing or payments for reimbursable customers. Processes customer Service Maintenance Requests, handling duplicates and proper routing for action. Keeps records of customer interactions and updates customer account information. Receives, comprehends, provides, and responds to routine informational inquiries and service requests through various communication technologies including but not limited to multiple data bases, telephones, e-mail, facsimile, postal mail, and the Internet. Other duties as assigned. Accountable For: Effectively coordinating several projects simultaneously. Communicating effectively orally and in writing. Ability to communicate with different departments and service maintenance shop managers, craftsmen and personnel. Completing all mandated training requirements directed by government and corporate management directives. Timely and cost-effective performance of duties. Dealing with a variety of people in a professional, courteous manner in diversified situations. Adherence to established company operating policies, procedures, accepted industrial practices and staying current with required training. Compliance with company Standard Operating Procedures and Personnel policies and procedures. Embraces and contributes to the parent company’s safety culture. Having the ability to work well under pressure. Job Requirements Mandatory: High School diploma or equivalent. Experience using Microsoft Office applications and work management software (i.e. NexGen IT or equivalent. Minimum of three years of experience in work management process in an operations/maintenance work management environment as well as identifying and coordinating emergency and unscheduled responses within established guidelines. Ability to acquire and maintain government identification/common access card. Ability to deal with a variety of people in a professional, courteous manner in diversified situations. Valid state Driver’s License with acceptable driving record pertinent to the position. Ability to successfully pass any background checks and/or drug testing required on the contract. U.S. Citizenship. Ability to obtain access to U.S. Government Installations through the Defense Biometric Identification System (DBIDS). Ability to obtain Government credentials that may be required. Preferred: Work experience supporting a military base or civilian installation. Working Conditions: Work hours are subject to change, with work over 40 hours per week, weekend and/or holiday work as necessary. The incumbent may have occasional travel in accordance with business needs. May be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials. Physical Requirements: Work is typically sedentary in nature and performed in an office setting. Must be able to sit for extended periods of time, stand, walk, talk, hear, and write. May be required to lift 35 pounds. Disclosures Chugach Government Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law. Chugach will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email ada@chugachgov.com. Chugach Government Solutions supports pay transparency and is committed to equitable and competitive compensation practices. Compensation for this role will be determined based on factors including job responsibilities, experience, skills, internal equity, geographic location, and applicable contract requirements. Where required by law, compensation ranges will be provided to candidates during the hiring process. Privacy Policy for California Job Applicants