DISPATCH/SCHEDULER MANAGER

DISPATCH/SCHEDULER MANAGER

( NO Electrician License Required )

Job Description: As the Dispatch and Scheduler for Bickimer Electric, you will be in charge of answering all callscoming intothecompany phone duringregularwork hours. The main goal is to answer the phone and schedulejobs and estimates.

Core Responsibilities:

1. Answer the phone
2. Give FREE job estimates for routine situations
3. Schedule time for an in-person or virtual free estimate for more complicated cases
4. Schedule jobs for any request both over the phone or online.
5. Dispatch Jobs to Electrician(s).
   • Up-date Electrician Manager and Assigned Electrician of new jobs, job changes or job cancelations.
6. Execute Scheduling Procedure Manual (multiple step-by-step procedures and forms)
   
   • Standard Answering Language
   • Standard Rates
   • Residential
   • Commercial
   • ContractorforRemodel Work
   • Property Management (example, Realtor)
   • Maintenance Contracts
   • SAFE HOME PLAN
   • Service Provider (example, Home Warranty, Smart Home, specialized industries)
7. Answer customer complaints and forward to Electrician Manager or Mike
8. Service Call/Remodel Manager
   • Ordering job supplies
   • Keep track of Job Receipts
9. Keep track of Vehicle Servicing
   • Oil Changes
   • Gas Receipts
   • Repair Receipts
10. Schedule and Direct All Field Employees

Downtime duties

1. Clean/organize warehouse and office
2. Strip Wire

Report to:  The Dispatch/Scheduler will report directly to Michael Bickimer, the owner and Office Manager.

Tools Provided

• Company Phone
• Desktop with WiFi andPrinter

Training To Include HouseCall Pro (HCP) App

1. Tagging customers
2. Using the HCP Notes
3. Scheduling/Calendar

JOB REQUIREMENTS

As a licensed DISPATCH/SCHEDULER with Bickimer Electric, you must meet the following:

• Have strong time management skills, work well under pressure and able flexible to figure our necessary schedulechanges
• Must have minimumHigh School Diploma/GED
• Looking forBasic knowledge of electrical and constructionterminology
• Capable of lifting, carrying, and pushing a minimum of 50 pounds without assistance
• Ability to bend, climb, squat, reach, and kneel
• Excellent hand-eye coordination
• Never be intoxicated or under theinfluence of any mind-altering substance while on the clock
• Must be able to work well on ateam. Always talk with company employees in a clean, professional manour.
• Must have strong written and verbalcommunication skillsin English. Be able to explain the technical solution in anon-technical way.Always talk with company customers and contractors and vendors in a clean, professionalmanour.
• Must have superiorcustomer service skills. Be able to establish rapport and a bond with all customers is paramountwhile maintaining a professional demeanor all the while.
• Must possess avalid driver’s licensewith aclean driving recordand reliable transportation to arrive at Wearhousedaily
• Must be willing to work aroutine schedule during the weekdays–Monday to Friday 8 am to 430 pm–overtime rare
• Must maintaina professionalappearanceand manours,wearuniform.
• Vehicle providedto run business errands.

Job Snapshot

Pay: $12.00to $30.75per hour

Benefits: Medical, Vision, Dental, and Life Insurance (eligible after 90-Days), Retirement Savings (eligible immediately);11 Major Holidays Off with Pay (eligible after 90 days); PAID Time Off Matrix beginning at7-Days Per Year (eligible after1-Year); Performance Bonus and Customer Review Bonus (eligible immediately)

Employment Type: Full-TimeJob

Type: DISPATCH/SCHEDULER

Education: High School diploma or GED

Experience: Basic knowledge of electrical and constructionterminology  Apply Now