ELECTRICIAN MANAGER

ELECTRICIAN MANAGER

(Electrician License Required)

Job Description: As theElectricianManagerfor Bickimer Electric, you will have assigned electricians to oversee. Youwill be the customer service manager to these electrician’scustomers.Ensure everything is done to secure theelectricians’ success byproviding top-notch service and complete customer satisfaction.

Core Responsibilities:

1. Good customer service skills.
2. Liaison: Be the point of contact for all assigned electricians and their
   • Be available to all electricians while on the clock. Need reliable phone service. Answer all electrician calls. If you miss a call, call them back within 15 min. Cannot sacrifice or neglect one electrician for another.
   • Meet with inspectors
   • Vender management. Home warranty Get approval to complete jobs.
   • Talk with customers if the customer has questions, concerns, or review is less than 5-stars
3. Be able to manage several electricians.
4. Be able to multi-task.
5. Organizer/Coordinator: STAY AHEAD OF YOUR ELECTRICIANS. Most importantly, is to keep the electrician’s moving safely and efficiently! Need to be able to multi-task and manage all the assigned electricians. Know your electrician’s schedule and Bickimer Electric’s schedule for the day and week. Possibly reassign or redirect electricians as needed. Check-in with Mike or scheduler every 2 hours as they are taking all new customer calls and making new
6. Complete work orders and record material utilized on jobs
7. Facilitator/Assist: Be your electrician’s Material provider. Run your assigned electricians’ material, so they do not have to waste time traveling. Reduce redundancy by getting Check-in for several electricians at the same time. Reduce time spent by anticipating and getting material needs for the next jobs. Return unused  
   • If need be, help electricians troubleshoot difficult situations, finish hard to complete jobs, and collect payment.
8. Know the current and local National Electric Code
9. Quality Control. Be the final check to make sure jobs are getting done on time and with the highest level of accuracy and professionalism.
10. Documentation Control: Update electronic invoice’s with any notes and pictures. Make sure each customer has appropriate   Save the receipt for jobs and mark with invoice numbers.
11. Be able to create job estimates
12.  
13. Customer Growth: Be involved with doing estimates and active in generating new business.
14. Customer Retention: Follow up with jobs or customers when a task is completed or let them know what additional steps need to be taken to complete the
15. Training: Help train new electricians. 
16. Anticipate: Look at future jobs and make sure you have the appropriate material
17. Make sure Bickimer Electric cannot do anything else to help the electrician’s help to satisfy the customer’s.
18. Be the last to leave at the end of the day
19. Work 40 hours work weeks
20. First 90 days: Provide daily report of hours worked.

Downtime duties

1. Wash vehicles
2. Clean/organize vehicles
3. Clean/organize the warehouse

Report to: The ELECTRICIAN MANAGER will report directly to Michael Bickimer, the owner.

Training To Include HouseCall Pro (HCP) App

• Tagging customers
• Using the HCP Notes
• Scheduling/Calendar

Tools Provided

• Tagging customers
• Using the HCP Notes

JOB REQUIREMENTS

As an ELECTRICIAN MANAGER with Bickimer Electric, you must meet the following:

• Must have passed the Masters or Journeyman test – provide scores/proof of current license – to show knowledge of current NEC standards
• Must have minimum High School Diploma/GED
• Looking for 5+ years’ experience in the electrical trade. Must demonstrate knowledge and skill for electrical installation, maintenance, and repair of electrical systems and equipment for residential and commercial electric systems.  Must have a complete understanding of all tools, equipment, and materials needed to perform electrical services.
• Capable of lifting, carrying, and pushing a minimum of 50 pounds without assistance
• Ability to bend, climb, squat, reach, and kneel
• Excellent hand-eye coordination
• Never be intoxicated or under the influence of any mind-altering substance while on the clock
• Must be able to manage and coordinate a team of electricians
• Must have strong written and verbal communication skills in English. Be able to explain the technical solution in a non-technical way.  Up-front communication is highly valued in our company. 
• Must have superior customer service skills. Be able to establish rapport and a bond with all customers is paramount.
• Must possess a clean driving record and valid driver’s license with reliable transportation to arrive at Wearhouse daily
• Must be willing to work a routine schedule during the weekdays – Monday to Friday 8 am to 430 pm – overtime rare
• Must maintain your appearance and wear company uniform
•  

Job Snapshot

Pay: $65,00 – 82,000 per year

Benefits:  Medical, Vision, Dental, and Life Insurance (eligible after 90-Days), Retirement Savings (eligible immediately); 11 Major Holidays Off with Pay (eligible after 90 days); PAID Time Off Matrix beginning at 7-Days Per Year (eligible after 1-Year); Performance Bonus and Customer Review Bonus (eligible immediately)

Employment Type: Full-Time, Salaried

Job Type: ELECTRICIAN MANAGER – Management Position

Education: High School diploma or GED; Must have strong written and verbal communication skills in English; Must be a licensed electrician.

Experience: Prior experience with all necessary electrician tools required

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