Field Service Technician - Ardmore

Field Service Technician - Ardmore

Join the team at Clarence L. Boyd as a Field Service Technician and put your mechanical skills to work servicing industry-leading John Deere construction equipment. Whether you're early in your career or bringing years of experience, we provide the resources, training, and support to help you grow and succeed.

Position Summary
The Field Service Technician is responsible for independently diagnosing, repairing, and maintaining heavy equipment at customer locations. This position operates a company service truck and serves as a professional representative of the dealership by providing efficient service solutions, exceptional customer support, and quality workmanship.

Essential Duties and Responsibilities

• Perform diagnostics, maintenance, and repairs on heavy equipment and related systems in the field.
• Diagnose and repair hydraulic, electrical, mechanical, and electronic control systems.
• Accurately document diagnostics, repairs, labor, and parts usage on work orders.
• Maintain service truck inventory, tools, and equipment.
• Communicate equipment status, repair recommendations, and completed work to customers in a professional manner.
• Meet productivity and efficiency expectations. Efficiency: maintains 90% on a 12-month average.
• Operate and maintain company vehicles and diagnostic equipment safely and responsibly.
• Follow all company policies, procedures, and safety requirements.
• Participate in manufacturer and company training programs to maintain technical proficiency.