About this role
All About You
The Field Service Technician is a self-starter who will deliver the desired customer service experience with technical support through remote monitoring and diagnostics and/or directly at the project's site. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Requirements
• High School diploma or equivalent GED, Technical degree or certification helpful
• Ability to troubleshoot, test, repair and service technical equipment• Proven Field Service experience• Ability to work flexible shifts and to adapt to changing work schedules• Familiarity with mobile tools and applications• At least 5 years experience preferred in energy storage, power generation, or power electronics
Responsibilities
• Provide service and customer support during field visits, including integration of Li-ion battery solutions with power conversion power systems on utility scale energy storage installations (Solar PV, Wind, Grid Services, etc.) Scope of equipment shall include: Battery, Inverter, Medium Voltage Power Systems and Plant Management Systems.• Deliver battery operations and maintenance training to customers and/or Saft third party sub-contractors of O&M services• Manage all onsite scheduled and unscheduled installation, repair, maintenance, commissioning, and test tasks• Diagnose errors or technical problems and determine proper solutions• Define product maintenance tools based on return of experience from field service work scope. Share this information with Saft ESS Product Engineering so the respective programs are established to develop such tools solutions.• Apply safety first culture on all processes and execution activities.• Document field service technical knowledge in revision controlled work instructions, user and maintenance manuals, services processes and procedures.• Cooperate with technical team and share information across the organization• Comprehend customer requirements and make appropriate recommendations/briefings• Provide Remote Monitoring and Diagnostics support to Safts ESS installed base. Troubleshoot field issues by performing data analysis and liaising with Saft ESS Engineering, Quality, and Safety teams.
What We Offer
Whether you are just getting started or are an experienced professional, we offer a robust total rewards package to include generous compensation based on market standards, healthcare, wellness, adoption assistance, discounted stock purchase, career development and recognition programs. Some of our superior benefits include parental (maternal and paternal) leave, 401K retirement contribution match at 7%, educational assistance (tuition reimbursement), Short-term Disability (STD), paid holidays, paid vacation, and paid employee referral award.
We appreciate diverse skills/experience and yours could add immense value to our team. Our customers have varied backgrounds and so do our employees. If you are excited about leaving your footprint on our technical customer-centric solutions while increasing sales, we would love to hear from you.
We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require an accommodation to complete the application or interview process, please contact us by email at reasonableaccommodation@saft.com and let us know the nature of your request and your contact information.
About Us
Saft is a global battery company like no other! Our long experience and pioneering spirit, combined with our unique industrial approach, puts us in a leading position to meet the needs of the most demanding customers. Our batteries and battery systems make a different in every market sector they serve.
Established in 19 countries and supported by our 16 production sites, Saft has more than 4,300 employees around the world and more than 3,000 customers across a range of industries.
Since 2016, Saft is a wholly owned subsidiary of TotalEnergies, a global integrated energy company that produces and markets various forms of energy, including oil, biofuels, natural gas, green gases, renewables, and electricity. With 100,000 employees, TotalEnergies is committed to provide reliable, affordable, and sustainable energy to as many people as possible. The company operates in approximately 120 countries and places sustainability at the core of its strategy, projects, and operations.