HVAC Service Manager
About this role
<p data-lfile-container="48483278-7dbd-4925-b03d-45480a44a5be" data-pm-slice="1 1 []">Sierra is growing our Tech Generated Lead (TGL) team and needs a leader to run it. Internally we call it the Silo team. These technicians handle service and maintenance calls on aging systems. When a repair no longer makes sense for the homeowner, they turn the call over to a replacement conversation.</p>
<p>You'll own that team's results. That means coaching techs in the field, tightening the handoff to our Comfort Advisors, and growing the number of turned-over calls that close as sold jobs. If you've run a tech turnover or lead-generation program and you like being measured on numbers, this role is built for you.</p>
<p>In Las Vegas, air conditioning isn't optional. Our techs work year-round, and so does this team.</p>
<h2 id="what-youll-do">What you'll do</h2>
<ul>
<li>Lead, coach, and hold accountable a team of TGL (Silo) Technicians</li>
<li>Track and improve team KPIs: TGLs generated, close rate on TGLs, average ticket, and maintenance agreement sales</li>
<li>Ride along with technicians to coach diagnostics, homeowner conversations, and photo documentation</li>
<li>Set clear criteria for when a call should be turned over, and make sure techs apply them consistently</li>
<li>Work with Comfort Advisors and Dispatch so TGLs are handed off quickly and nothing falls through</li>
<li>Run daily huddles and weekly one-on-ones, and report team results to the General Manager</li>
<li>Interview, hire, and onboard new technicians with the Recruiting team</li>
<li>Uphold safety standards, company policies, and a strong customer experience on every call</li>
</ul>
<h2 id="what-you-bring">What you bring</h2>
<p><strong>Required</strong></p>
<ul>
<li>3+ years of residential HVAC experience, including at least 1 year leading or training technicians</li>
<li>Strong residential HVAC diagnostic knowledge, enough to coach techs on the call</li>
<li>A track record of hitting performance numbers (sales, turnover, close rate, or average ticket)</li>
<li>Valid driver's license and an acceptable driving record</li>
</ul>
<p><strong>Preferred</strong></p>
<ul>
<li>Experience running a tech turnover, lead-generation, or replacement sales program</li>
<li>Field service software experience (ServiceTitan or similar)</li>
<li>Experience with performance-based or commission pay plans</li>
</ul>
<h2 id="pay-and-benefits">Pay and benefits</h2>
<p><strong>Base salary: $65,000 – $80,000 per year</strong>, based on experience and qualifications. The role also earns a team performance bonus tied to TGL team results. At target performance, expected total annual earnings are $110,000 – $150,000. Bonus pay is not guaranteed and depends on team and individual performance under the current bonus plan.</p>
<ul>
<li>Medical, dental, and vision insurance </li>
<li>401(k) </li>
<li>Paid time off </li>
<li>Company vehicle </li>
<li>Ongoing leadership and sales training</li>
<li>A path into senior operations leadership as the department grows</li>
</ul>
<h2 id="working-conditions">Working conditions</h2>
<p>This role splits time between the office and customer homes across the Las Vegas valley. Field work includes summer heat above 100°F, attics, and rooftops. It also means lifting and carrying up to 50 lbs, climbing ladders, and kneeling or crouching in tight spaces. </p>
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