HVAC Service Tech

<p>At Sierra Air Conditioning &amp; Plumbing, we’ve built a reputation for excellence in Las Vegas by delivering high-quality service and putting our customers first.</p>
<p>We’re looking for an <strong>HVAC Service Technician</strong> who takes pride in their work, communicates with confidence, and delivers a top-tier customer experience on every call.</p>
<p>This role is more than just technical work—you are the face of the company in the home, responsible for identifying opportunities, educating customers, and representing our standard of excellence.</p>
<p>If you are driven, detail-oriented, and customer-focused, this is your opportunity to join a high-performing team.</p>
<p><strong>What You’ll Get</strong></p>
<p><strong>Compensation &amp; Benefits:</strong></p>
<ul>
<li>Training Pay (4–6 weeks): <strong>$16 – $25 per hour</strong></li>
<li>After Training: <strong>Performance-based pay (commission structure)</strong></li>
<li>Annual Earning Potential: <strong>$55,000 – $150,000+</strong></li>
<li>Medical and dental insurance</li>
<li>401(k) with company match</li>
<li>1 week PTO &amp; paid holidays</li>
</ul>
<p><strong>Tools &amp; Support:</strong></p>
<ul>
<li>Company van, phone, and tablet</li>
<li>ServiceTitan software</li>
<li>Dedicated parts department and parts runners</li>
<li>Tool assistance and equipment support</li>
</ul>
<p><strong>Growth &amp; Development:</strong></p>
<ul>
<li>In-house training (classroom, hands-on lab, mock attic/roof scenarios)</li>
<li>Ongoing technical and communication coaching</li>
<li>Leadership development&nbsp;</li>
</ul>
<p><strong>Team &amp; Culture:</strong></p>
<ul>
<li>Strong team environment focused on performance and accountability</li>
<li>Year-round work and career stability</li>
<li>Incentives, spiffs, and bonus opportunities</li>
<li>Company events, meals, and team bonding</li>
<li>In-house gym and uniform laundry, First Fridays</li>
</ul>
<p>&nbsp;</p>
<p><strong>The Role (What You’ll Own)</strong></p>
<p>This is not a high-pressure sales role—this is about <strong>education, trust, and helping customers make informed decisions.</strong></p>
<p>You will:</p>
<ul>
<li>Diagnose system performance and identify opportunities</li>
<li>Educate customers on solutions and improvements</li>
<li>Generate opportunities (TGLs) for the sales team</li>
<li>Deliver a professional, high-quality service experience</li>
</ul>
<p>&nbsp;</p>
<p><strong>Key Responsibilities</strong></p>
<p><strong>Service &amp; Technical Execution:</strong></p>
<ul>
<li>Perform routine inspections, diagnostics, and light service work</li>
<li>Identify system inefficiencies and performance issues</li>
<li>Maintain high-quality workmanship and attention to detail</li>
</ul>
<p><strong>Customer Experience:</strong></p>
<ul>
<li>Build rapport and trust with customers on every visit</li>
<li>Clearly explain findings and recommendations</li>
<li>Deliver a consistent <strong>5-star service experience</strong></li>
</ul>
<p><strong>Performance &amp; Accountability:</strong></p>
<ul>
<li>Create TGLs (Tech-Generated Leads) for Comfort Advisors</li>
<li>Take ownership of performance, productivity, and results</li>
<li>Continuously improve through training and coaching</li>
</ul>
<p><strong>Communication &amp; Teamwork:</strong></p>
<ul>
<li>Communicate effectively with dispatch and internal teams</li>
<li>Accurately document job notes and service recommendations</li>
<li>Represent company standards and professionalism at all times</li>
</ul>
<p><strong>Standards &amp; Consistency:</strong></p>
<ul>
<li>Follow all safety protocols and company processes</li>
<li>Maintain clean, organized work environments</li>
<li>Participate in ongoing training and development</li>
</ul>
<p>&nbsp;</p>
<p><strong>What We’re Looking For</strong></p>
<ul>
<li>21+ years old with a valid driver’s license and insurable record</li>
<li>Ability to pass a background check and pre-employment drug screen (including marijuana)</li>
<li>EPA Universal Certification: <strong>Required</strong></li>
<li>OSHA 10 Certification: ____________________</li>
<li>HVAC or related technical experience: ____________________</li>
<li>Strong customer communication and relationship-building skills</li>
<li>Ability to explain technical concepts in simple, clear language</li>
<li>Detail-oriented, observant, and solution-focused</li>
<li>Positive attitude and willingness to learn</li>
</ul>
<p>&nbsp;</p>
<p><strong>Important:</strong></p>
<ul>
<li>This is <strong>NOT a high-pressure sales role</strong></li>
<li>You are the <strong>eyes and ears in the field</strong>—identifying issues and opportunities</li>
<li>Success in this role comes from <strong>trust, education, and consistency</strong></li>
<li>You help customers solve problems—not just fix equipment</li>
</ul>
<p>&nbsp;</p>
<p><strong>Ready to Grow With Us?</strong></p>
<p>Bring your curiosity, professionalism, and drive—we’ll provide the training, tools, leadership, and opportunity to build a long-term career with strong earning potential.</p>
<p>&nbsp;</p>