Operations Coordinator - Drone Solutions
About this role
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Position Objective:
The Drone Solutions Operation Coordinator is responsible for supporting the day-to-day operations of the drone rental and services business. This role serves as a critical link between customers, sales, logistics, and technical operations, ensuring drone equipment is properly maintained, prepared, shipped, supported, and returned.
Position Duties & Responsibilities:
• Manage inbound customer leads and inquiries through C360.
• Coordinate rental orders, reservations, and customer communications.
• Perform equipment check-in/check-out inspections and documentation.
• Conduct equipment cleaning, inventory management, parts swaps, firmware updates, and readiness checks.
• Support damage assessments and billing documentation.
• Provide first-level technical support for drone equipment, software, batteries, and accessories.
• Coordinate escalations with manufacturer support teams when needed.
• Manage shipping and receiving activities using parcel and freight carriers.
• Prepare and process lithium-ion battery and dangerous goods shipments in accordance with applicable regulations.
• Maintain accurate inventory, service records, and asset tracking information.
• Support warehouse organization, staging, and continuous improvement initiatives.
• Other duties as assigned.
Requirements:
Education & Experience:
• FAA Part 107 Remote Pilot Certificate Required.
• Must have a valid driver’s license and acceptable driving record history.
• High School diploma or GED Required
• Minimum 2 years of experience in equipment rental, logistics, technical support, warehouse operations, aviation, robotics or related fields.
• Business Management degree preferred with at least 1 to 4 year(s) of Rental Industry experience.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.