Preventive Maintenance Clerk (Program Support Specialist)

Overview Disclaimer: This requisition is part of a Pre-Award requirement intended to identify and engage qualified candidates for a position that may be awarded to M.C. Dean. We will conduct interviews and may issue contingent offers of employment based on qualifications and suitability. Please note that formal offers will only be extended once the contract is officially awarded, at which time final candidates will be reviewed and selected. About M.C. Dean M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most recognizable mission critical facilities, secure environments, complex infrastructure, and global enterprises. The company’s capabilities include electrical power systems, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia and employs more than 9,000 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. Clearance Requirement: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain and maintain an HSPD-12 clearance required. Responsibilities The Preventive Maintenance Clerk is the primary driver of CMMS (Nuv olo ) administration and processes and is responsible for the below functions, utilizing external and team member resources where applicable and ensuring an overall efficient workflow. In this role, you will maintain the facility asset database which is foundational to the success of facility team in meeting contractual requirements. The y will report to the Administrative Clerk and work jointly with the Project Manager (PM) and the Service Manager ( SM ) . This position is covered by the CBA for Industrial, Technical and Professional Employees Union, OPEIU Local 4873. Maintain and update the facility asset database on a continuous basis with information provided by others . This will or may include asset properties, consumable and repair parts, warranty information and historical operating issues and repairs. Additional field data as may be required for program or contractual requirements , as they arise. Coordinate with the SM, Shift Leads, and operations team members to create weekly, monthly, and quarterly maintenance schedules and look-ahead. Implement preventative maintenance schedules and closely track progress and updates to enable accountability for progress and production via metrics and reporting. Proactively identify concerns with production and collaborate with management and team members to implement corrective strategies. Track and report on metrics for corrective maintenance. Use data analysis skills, tools, and methods to analyze data and identify trends, issues, and inefficiencies. Utilize Excel and other tools to export, analyze, and report CMMS information. Collaborate with Quality Control to highlight potential issues identified in the field, or issues identified via data analysis. Work ensures that the program is focused on proactive and preventative maintenance. Evaluate processes and make recommendations to management for improvements in workflows, policy, process, or organizational structure. Focus on closing process gaps to ensure technical issues in the field are completed in a timely and efficient manner. Escalate key issues or recommendations to management. Ensure that ‘complex work orders’ transition to the ‘above standard ’, IDIQ program in a timely and efficient manner. Review work orders that are pending material. Ensure shift leads and technicians are accountable for updates. Meet with procurement team to discuss updates, outstanding orders, duplicates, etc. Overall ensure a smooth and efficient process for work orders requiring procurement. In coordination with management, proactively identify key priority issues for our client and provide timely and accurate updates. Support meetings with the client – providing a status update on recent work orders, upcoming work, and priority issues. Become well versed in Nuvolo use and administration. Initial and some ongoing training will be provided – however it is expected that the candidate will be comfortable learning new technology and can self-develop an intermediate skillset. Train technicians/Shift Leads on the Nuvolo system. Collect data from technicians, clients, and tenants related to critical outages or incidents. Document findings and recommendations and format after action reports for submission to the Client. Relaying Nuvolo performance, process, or technical concerns to QC Team and DPM. General Admin Create, collect, and organize reports. Manage document naming, version, and history. Create meeting agendas, take meeting minutes, and distribute meeting documentation. Assist management with maintaining Staff Directory, Personnel Certificates/Licenses, etc. Various administrative duties ( initial report drafts, templates, etc.) – out of order signs, forms, prints etc. Other Duties as Assigned When necessary, provide surge / back-up support to various other positions. Duties may include but not be limited to the following: Facilities Helpdesk / Service Calls . Answer customer calls and/or emails with a high degree of professionalism and customer service. Document caller information and specifics of the reported issue. Enter the issue into Nuvolo and communicate with team members to dispatch the issue. Schedule service appointments for technicians. Assisting with scheduling hard to access areas for PMs or Repairs. Qualifications High School Diploma/GED with 6+ years of experience Associate's Degree with 4+ years of experience Bachelor's Degree with 0+ years of experience Experience in professional writing, editing, and document production required. Excellent organizational skills and ability to work well under pressure; managing numerous interruptions. Accuracy and attention to detail. Ability to work independently and resolve practical problems. Must be an effective communicator with excellent written and oral communication skills. Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing. Must have strong multitasking skills. Must have strong computer skills in word processing, spreadsheets, databases, and interaction with customer portals and advanced knowledge of MS Office Suite. Experience authoring responses to statements of work, staffing plans, past performance sections, management plans, and executive summaries. Experience utilizing Nuvo lo CMMS . Experience utilizing InfraLink CMMS. Clearance Requirement: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain and maintain an HSPD-12 clearance required. We offer an excellent benefits package including: A competitive salary Medical, dental, vision, life, and disability insurance Paid time off Tuition reimbursement 401k Retirement Plan Military Reserve pay offset Paid maternity leave Abilities: Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person.