About this role
The Shipping Supervisor leads daily shipping operations for a security hardware manufacturing facility, ensuring accurate, on-time, and compliant outbound order fulfillment. This role directly supervises a team of approximately 20 shipping employees and serves as the key cross-functional liaison between Shipping and IT, Customer Service, Production Planning, and Assembly to ensure seamless order flow from production completion through customer delivery. Key Responsibilities Category Responsibilities Team Leadership Supervise, schedule, and develop approximately 20 shipping associates. Manage timekeeping, PTO, and performance reviews. Coach for productivity and safety compliance. Handle disciplinary actions in partnership with HR. Daily Operations Oversee pick, pack, ship, and carrier staging processes. Manage daily shipment volume to meet on-time delivery (OTD) targets. Schedule and monitor dock scheduling and carrier pickups. Coordinate labor between Freight and Seamless Operations. Train, coach, cross-train team members. Maintain shipping documents and EOD processing. Establish standard work and instructions. Maintain cross-training matrices, staffing rosters, and communication boards. ERP / Systems Utilize the ERP system (JD Edwards) to process shipments, manage order status, and generate shipping documentation. Troubleshoot data and transaction errors. Partner with IT on system issues, upgrades, and process improvements. Cross-Functional Coordination Work with Planning to align shipping capacity with production schedules and prioritize orders. Work with Assembly to resolve WIP-to-finished-goods handoff issues and short-shipment risks. Work with Customer Service on order status, expedites, and delivery exceptions. Work with Receiving to replenish materials. Quality & Compliance Ensure accurate order fulfillment (correct product, quantity, address, and documentation). Maintain compliance with export requirements. Support quality investigations related to shipping errors or damage claims. Support monthly audits and qualities reviews. KPI Management Track and report on safety, quality (shipping accuracy), delivery (on-time %), and productivity (cartons per labor hour). Drive continuous improvement initiatives. Safety Enforce safety protocols (forklift operation, dock safety, PPE). Required Qualifications Requirement Detail Education High school diploma or GED required. Associate's or Bachelor's degree in Supply Chain, Business, or a related field preferred. Experience 3-5+ years in shipping, warehouse, or distribution operations, including 2+ years in a supervisory role. Systems Hands-on experience with ERP systems (SAP, Oracle, JDE, or similar) and carrier software (FedEx, UPS, ShipExec) required. WMS experience a plus. Industry Manufacturing environment experience required. Hardware, industrial products, or regulated goods experience preferred. Skills Strong leadership and conflict-resolution skills. Data-driven decision making. Proficiency in Excel. Strong written and verbal communication for cross-department coordination. Physical Demands Ability to work in a warehouse environment. Occasional lifting up to 70 lbs. Extended periods standing or walking. Other Forklift certification (or ability to obtain). Familiarity with export documentation and hazmat handling a plus. Success Metrics (First 90 Days / Ongoing) On-time shipment percentage Shipping accuracy / error rate Labor productivity (cartons shipped per labor hour) Safety incident rate Cross-departmental issue resolution turnaround (e.g., ERP escalations, order exceptions) Language Ability For business and safety reasons, ability to write reports and business correspondence in English and effectively present information and respond to questions from groups of managers, clients, customers, technicians, and assemblers in English. Quality Commitment Assist the organization with establishing practices that align with ISO requirements. PHYSICAL DEMANDS Physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the functions of this position, the employee is frequently required to sit, stand, walk, stoop and kneel; use hands, reach with hands and arms; communicate clearly and effectively. The employee may also be frequently required to lift up to 35 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. The noise level in the work and shop environment is moderate to loud. While performing the duties of this position the employee may occasionally be required to work near fumes or airborne particles and toxic or caustic chemicals. The employee may also be required to work near moving mechanical parts. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.