Service Sales Manager

Service Sales Manager (Regional Accounts)

What we offer

• Competitive salary, car allowance, bonus and benefits package.
• Pension, life assurance, employee assistance programme and employee discounts.
• Ongoing training, development and career progression opportunities.
• Collaborative and inclusive culture focused on high performance.
• Hybrid working environment.
• Commitment to safety through our Zero Harm culture.

What you will do  

The UK&I Sales Manager - Service Sales Growth Channel will lead a team focused on accelerating new customer acquisition and Annual Maintenance Revenue (AMR) growth across Regional Accounts. This role is central to driving recurring service revenue, expanding market share and building a scalable sales model aligned to Johnson Controls' growth strategy.

Key responsibilities include:

• Lead, coach and develop a high-performing sales team focused on new logo acquisition and recurring revenue growth.
• Deliver monthly, quarterly and annual new business and AMR targets across Regional Accounts.
• Build and execute sales strategies that generate sustainable growth and support long-term business objectives.
• Drive proactive prospecting, pipeline development and conversion of new service opportunities.
• Partner with National Accounts Facilities Management teams to maximise local and national customer opportunities.
• Work closely with BID Management to identify, qualify and convert strategic service opportunities.
• Support customer acquisition through service agreements, maintenance contracts, inspections and lifecycle solutions.
• Build strong relationships with customers and senior decision-makers to position Johnson Controls as a trusted partner.
• Ensure accurate forecasting, pipeline management and sales performance reporting.
• Champion collaboration across sales, operations and service delivery teams to ensure exceptional customer experience and retention.

How you will do it

• Create a high-performance culture focused on accountability, customer value and business growth.
• Implement consistent sales processes, pipeline reviews and coaching routines to maximise conversion rates.
• Develop scalable sales methodologies and best practices that can be replicated across regions and sectors.
• Utilise CRM, forecasting and performance data to drive informed decision-making and continuous improvement.
• Collaborate with internal stakeholders to deliver seamless customer onboarding, retention and revenue growth.
• Drive disciplined opportunity qualification and prioritisation to maximise profitability and recurring revenue.

What we look for  

• Proven experience leading successful B2B sales teams in a service or recurring revenue environment.
• Strong track record of delivering new business growth, customer acquisition and AMR targets.
• Demonstrated success building and converting strategic sales pipelines.
• Exceptional leadership, coaching and people development capabilities.
• Strong commercial awareness and ability to manage sales performance against key business metrics.
• Excellent communication, negotiation and stakeholder management skills.
• Experience working cross-functionally with sales, operations, service delivery and bid management teams.
• Results-oriented mindset with the ability to operate in a fast-paced, growth-focused environment.

Preferred

• Experience within facilities management, fire, security, HVAC, building solutions or related service industries.
• Knowledge of recurring revenue business models and service contract management.
• Experience working within complex, multi-stakeholder sales environments.

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