Warranty Operations Team Leader

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

 

 

What's in it for you:

The Supply Warranty Operations Leader is responsible for the Supply Business warranty claims process from intake through disposition with consistency and accuracy. This critical role serves as a primary point of contact for internal and external customers fielding claim questions and exceptions that enable positive customer experiences.  This person will lead a team ensuring claim records completeness, timely reporting, and issue resolution. This position will report to the Supply Warranty and Field Quality Leader.  

What you will do:

• Review, validate, document, and process Supply warranty claims in accordance with applicable policies, coverage terms, approval limits, and standard work.
• Lead a team of processors to meet service level agreements and provide training for warranty claim support.
• Check claim data for completeness and consistency, including product and serial information, causal part, condition found, work performed, failure details, and required supporting records.
• Resolve routine claim inquiries from internal partners, dealers, service providers, and other authorized contacts; route technical, policy, or financial exceptions to the appropriate owner.
• Identify missing information and follow up for required documentation, such as invoices, photos, service records, or technical reports, according to the claim type.
• Maintain accurate case notes and status updates; support return-material, audit, and other claim workflows when assigned.
• Monitor assigned queues and manage work to service expectations, escalating aged, high-risk, repeat-failure, or disputed claims.
• Coordinate with the Supplier Recovery Specialist when claim facts, parts, or supplier responsibility may support recovery.
• Contribute to standard work updates and report recurring data, process, or system issues.

 

What you will bring:

• Associate’s degree or equivalent relevant experience in warranty administration, customer support, service operations, or claims processing.
• Experience working with case-management, ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and warranty systems preferred.
• Ability to review detailed records, apply written requirements, and maintain accurate, confidential documentation.
• Comfort using Microsoft Excel and standard business application

Annual Base Salary Range or Hourly Base Pay Range:

$72,611.66 - $116,700.00

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    

Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.