Skilled trades job seeker
Chase Johnson
Garage door Technician
Skills & certifications
About
Reliable and results-driven service and customer care professional with over a decade of experience spanning logistics, route sales, after-sale support, and high-volume customer service environments. Proven track record in growing account revenue, improving customer satisfaction (NPS), and implementing safety initiatives that enhance workplace operations. DOT certified and recognized as a trusted team trainer and problem-solver who consistently goes above and beyond to ensure client satisfaction and operational success. Adept at de-escalating customer concerns, upselling solutions, and supporting both internal teams and external partners with professionalism and integrity.
Experience
Garage door Technician
Gecko Garage Doors
Jul 2025 – Sep 2026
Surprise, AZ
Installed garage door openers from owner operators to new ones that were sold off the company truck Installed new garage doors that were sold by myself Familiarity with all liftmaster, genie, overhead door openers, and the multitude of others on the market Repaired anything on the doors from openers to mechanical components Consistent sales volume of 30,000-50,000 a month Consistent positive customer reviews 1+ years in the field of servicing customers garages
Cintas Corporation – Phoenix, AZ
Route Service Sales Representative – Service Division
Oct 2022 – Jun 2025
Managed service routes delivering Cintas uniforms and products across the Phoenix metro area. DOT Certified for safe and compliant route operations. Grew route revenue from $11,000 to $19,000 in under 7 months, expanding from a single- to two-person team. Consistently achieved $1,000+ in quarterly upsell bonuses by identifying client needs and recommending relevant services. Improved Net Promoter Score from 13% to 26% by delivering exceptional service to over 80 customers. Submitted and implemen
As Lot Attendant (), inspected, fueled, and transported vehicles for delivery and transfer between transport hubs.
Company
Jan 2021 – Jan 2022
Maintained organized lots, conducted quality checks, and ensured safe and timely deliveries.
Carvana – Tempe, AZ
Customer Care Associate / Lot Attendant
Dec 2019 – Oct 2022
As Customer Care Associate (), handled after-sale issues including returns, repairs, titling/licensing, and vehicle exch
Company
Jan 2019 – Jan 2021
Provided de-escalation, upselling of vehicle options, and exceptional problem-solving support.
Cigna – Phoenix, AZ
Customer Service Senior Associate
Feb 2015 – Nov 2019
Answered inbound calls from Medicare/Medicaid members regarding prescriptions, authorizations, and benefit coverage. Supported both customer and provider inquiries with professionalism and HIPAA-compliance.
Kelly Services (Contracted to Cigna) – Phoenix, AZ
Customer Service Representative
Oct 2014 – Feb 2015
Supported Cigna Medicare/Medicaid members with prescription orders and benefits inquiries. Facilitated both patient and provider communications.
Allied Universal Security – Phoenix, AZ
Security Officer
Jul 2013 – Oct 2014
Conducted patrols, monitored CCTV and access points, and enforced site safety and compliance.
Absolute Waterproofing – Phoenix, AZ
Applicator
Jun 2011 – Aug 2011
Applied weatherproofing chemicals and polyurethane rubber to decks and patios.
Mellow Mushroom & Smashburger – Phoenix, AZ
Line Cook / Prep Cook
Jan 2011 – Jan 2013
Prepared food to health standards, maintained kitchen sanitation, and ensured prompt service.
Resume
Chase JohnsonSurprise, AZ 85388chasej2135@gmail.com | 602-668-9603
Professional Summary
Reliable and results-driven service and customer care professional with over a decade of experience spanning logistics, route sales, after-sale support, and high-volume customer service environments. Proven track record in growing account revenue, improving customer satisfaction (NPS), and implementing safety initiatives that enhance workplace operations. DOT certified and recognized as a trusted team trainer and problem-solver who consistently goes above and beyond to ensure client satisfaction and operational success. Adept at de-escalating customer concerns, upselling solutions, and supporting both internal teams and external partners with professionalism and integrity.
Work Experience
Garage door Technician
Gecko Garage Doors- Surprise,AZ
July 2025- September 2026
Installed garage door openers from owner operators to new ones that were sold off the company truck
Installed new garage doors that were sold by myself
Familiarity with all liftmaster, genie, overhead door openers, and the multitude of others on the market
Repaired anything on the doors from openers to mechanical components
Consistent sales volume of 30,000-50,000 a month
Consistent positive customer reviews
1+ years in the field of servicing customers garages
Route Service Sales Representative – Service Division
Cintas Corporation – Phoenix, AZOctober 2022 – June 2025
Managed service routes delivering Cintas uniforms and products across the Phoenix metro area.
DOT Certified for safe and compliant route operations.
Grew route revenue from $11,000 to $19,000 in under 7 months, expanding from a single- to two-person team.
Consistently achieved $1,000+ in quarterly upsell bonuses by identifying client needs and recommending relevant services.
Improved Net Promoter Score from 13% to 26% by delivering exceptional service to over 80 customers.
Submitted and implemented multiple safety leads, including overhead netting and cushioned railing improvements.
Went above and beyond with after-hours deliveries, and support for customers and coworkers.
Certified Route Trainer responsible for onboarding and training new SSRs.
Customer Care Associate / Lot Attendant
Carvana – Tempe, AZDecember 2019 – October 2022
As Customer Care Associate (2019–2021), handled after-sale issues including returns, repairs, titling/licensing, and vehicle exchanges.
Provided de-escalation, upselling of vehicle options, and exceptional problem-solving support.
As Lot Attendant (2021–2022), inspected, fueled, and transported vehicles for delivery and transfer between transport hubs.
Maintained organized lots, conducted quality checks, and ensured safe and timely deliveries.
Customer Service Senior Associate
Cigna – Phoenix, AZFebruary 2015 – November 2019
Answered inbound calls from Medicare/Medicaid members regarding prescriptions, authorizations, and benefit coverage.
Supported both customer and provider inquiries with professionalism and HIPAA-compliance.
Customer Service Representative
Kelly Services (Contracted to Cigna) – Phoenix, AZOctober 2014 – February 2015
Supported Cigna Medicare/Medicaid members with prescription orders and benefits inquiries.
Facilitated both patient and provider communications.
Security Officer
Allied Universal Security – Phoenix, AZJuly 2013 – October 2014
Conducted patrols, monitored CCTV and access points, and enforced site safety and compliance.
Line Cook / Prep Cook
Mellow Mushroom & Smashburger – Phoenix, AZ2011 – 2013
Prepared food to health standards, maintained kitchen sanitation, and ensured prompt service.
Applicator
Absolute Waterproofing – Phoenix, AZJune 2011 – August 2011
Applied weatherproofing chemicals and polyurethane rubber to decks and patios.
Education
High School DiplomaDeer Valley High School – Glendale, AZ | 2011
Skills
Customer Care & Upselling
Route Operations & DOT Compliance
Vehicle Inspection & Transport
Sales and Relationship Building
Conflict Resolution & De-escalation
Microsoft Office Suite
Call Center & Clerical Experience
Work From Home Experience
HIPAA Compliance
Certified Route Trainer
Safety Improvement Implementation
Self-Starter & Team Player